| Post-Ticketing Fees ‡ |
| Applies To |
For |
Amount per Ticket |
| Agent Assisted Cancellation1 |
| Cancellation requested within 24 hours of booking (USA Web-sites Only) |
Per-passenger, per-ticket fees:
Domestic $50
International: $100
Business and First Class: $100
|
| Cancellation & Refunds (beyond 24 hrs) |
|
Air - Economy |
Air - Business/First |
|
Domestic |
International |
Domestic |
International |
|
Agent Assisted Cancellation1 w/Future Credit
|
C$75 |
C$75 |
C$100 |
C$100 |
|
Agent Assisted Cancellation2 w/Refund
|
C$150 |
C$250 |
C$250 |
C$250 |
| Changes to Existing Tickets (exchange) |
| Ticket Value |
Exchange Fee Per Passenger (CAD) |
| Under C$1000 |
Up to C$200 |
| C$1000 or more |
C$200 or 15% of ticket value whichever is higher |
| Special Requests |
| |
Air - Economy |
Air - Business/First |
| Domestic |
International |
Domestic |
International |
| Agent Assisted Waivers |
$50 |
$75 |
$100 |
$200 |
| Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed Reasons3 |
| Death/Bereavement |
Duplicate |
Infant |
Medical |
| Military |
Name Change |
Name Correction |
No Show |
| Reinstate |
Routing Changes |
Ticket Validity |
UNMR |
| Visa/Schengen Visa Issues |
|
We offer Special Discounts under our Compassion Exception Policy (CEP). for Military, Bereavement, the Visually Impaired.
All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures
Our Fees will be converted in your local currency on the payment page.
Passenger types = Adult, child, senior, infant, student, military.
Our Fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis.
‡ Like Our Fees charged at time-of-booking, Our Fees charged post-ticketing are non-refundable and are subject to change without notice. Our Fees are in addition to any Partner Travel Suppliers’ Fees.
Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.
1 Most of our airline tickets are non-refundable. Only available if our Partner Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.
2 Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.
3 Special Requests - All Special Requests are on a request basis ONLY, requiring collaboration with each airline, and are therefore subject to each airline's review and approval process along with their fare rules, policies and procedures. Special Requests will be charged upon the provision of the activity to which they relate and will only be refunded if the request is denied by the airline.
Name Misspelling - Passengers name on their airline ticket does not match their passport or other universally accepted government ID
Visa/Passport - A Visa/Passport decline letter is normally required in order to process a request
Baggage - please retain all receipts and baggage tags
No- Show - Documentation advising why you were unable to make your scheduled departure will be required
Denied Boarding - Documentation as why you were denied boarding of your scheduled departure will be required
Duplicate Tickets - Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request
|